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Field Operations Assistant

VIP Petcare is a fast paced, innovative company looking for honest, professional team members who have a passion for pets and the people who love them. We provide a wide variety of preventative pet care services through our community clinics.

We are currently looking for a Field Operations Assistant to join our growing team!


The Field Operations Assistant is responsible for assisting with many aspects of field office operations.

Essential Functions/Job Duties

  • Assist with the management of all field office operational issues to include administrative facilities and inventory
  • Assist with office and warehouse organization and maintenance
  • Assist with van cleanliness and maintenance Ensure rigs are “Rig Ready”.
  • Stock with vaccines, prepare lot numbers, organize, clean and load the rigs utilizing the Rig Checklist
  • Communicate regularly with the Field Operations Manager to ensure consistency in how operational SOPs are being executed as it relates to Rig operations
  • Update all Rig Binders as necessary Participate in training initiatives pertaining to field office locations
  • Work rigs when necessary at VIP Petcare clinics
  • Live our values and reinforce brand promise with our partners, clients and team members
  • Work weekends with flexible days off during the week.
  • Other duties as assigned

Computer skills and software

  • Microsoft Office 
  • iPad
  • Gmail/Outlook
  • Google Drive

Reporting Structure

  • Reports to Senior Field Operations Manager, Field Operations Manager and/Assistant Field Operations Manager

Education and Training

  • High School Diploma or equivalent
  • VIP Petcare experience preferred
  • Must be 18 years of age or older
  • Safe driving record

Licenses and Certification

  • Valid Driver’s License required

Skills and Aptitudes

  • Present professional appearance and positive conduct Knowledge of principles and processes for providing customer service
  • Basic accounting principles
  • Critical thinking skills
  • Independent judgment and decision making skills
  • Detail oriented, ensuring accurate and reliable work product
  • Strong verbal and written communication skills
  • Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
  • Able to work independently
  • Strong organizational, problem-solving and analytical skills
  • Ability to switch focus rapidly in a fast paced environment
  • Reliable transportation to office
  • Must successfully pass criminal history background check and motor vehicle record check


  • Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
  • Ability to drive motor vehicles in various terrain and weather conditions
  • Sit for prolonged periods of time
  • Work for prolonged periods of time at a desk utilizing a computer
  • Work for prolonged periods of time in the field, including 12-14 hours days on occasion
  • Fast-paced, fluid work environment
  • Lift up to 150 pounds assisted
  • Stand/walk/move about for prolonged periods of time while at a clinic
  • Schedule includes weekends, with occasional overnight and holiday work
  • Some outdoor clinic work and activities may be necessary


  • Medical, Dental, Vision
  • PTO and Holiday Pay
  • Flexible Spending Account
  • 401(k) Retirement Plan with Matching!
  • Employee Assistance Program
  • Employee Discounts

VIP Petcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

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