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Field Operations Manager

VIP Petcare is improving the lives of pets and the people who love them!  We are currently looking for dedicated, professional team members who have a passion for pet wellness. Our Wellness Centers provide high quality preventative and wellness pet care services including diagnostic tests, vaccinations, preventative medications, microchipping, nail trims and a wellness check commensurate with the services administered.

We are currently looking for a Field Operations Manager!

The Field Operations Manager oversees the operational, financial and customer services aspects of their assigned field office. This is an exempt, full-time position that includes working weekends with flexible days off during the week.  

VIP Petcare is committed to our employees and offer the following to our Full-Time staff:

Benefits:

  • Medical, Dental, Vision
  • Flexible Spending Account
  • PTO and Holiday Pay
  • Employee Assistance Program
  • 401(k) Retirement Plan with Matching
  • Bonus Potential
  • Company Electronics (according to current policy)
  • Cell Phone Stipend

Salary:

Starting at $60,000 - DOE

 

Description/Essential Functions:

  • Direct, develop, train, review, recruit, hire, communicate and performance manage rig and office staff
  • Oversight of all field office operational issues to include administrative, accounting, facilities and inventory
  • Discuss progress, provide general direction and work with teams in the field, providing insight and guidance
  • Live our competencies and reinforce our brand promise with our partners, clients and team members
  • Manage employee retention by providing a positive working environment and addressing employee concerns/issues in a timely manner
  • Communicate regularly with Regional Director and corporate staff in order to provide field reporting and resolve issues
  • Facilitate communication to field office, through regular in-person, phone and digital correspondence
  • Delegate appropriate responsibilities and duties to assigned staff as necessary to support the business.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.  Determine areas needing cost reduction and program improvement through continued collaboration with Regional Director
  • Analyze field office sales results and trends to achieve increases and maximize results
  • Formulate and implement field office goals, strategies, and incentive plans
  • Systemize operations and ensure that operational policies and procedures are followed at all field offices
  • Communicate marketing initiatives to staff and ensure execution in the field
  • Participate in weekend/weeknight clinics as needed
  • Maintain accurate product inventory to ensure appropriate levels; communicate needs to Inventory/Procurement
  • Build and maintain area vendor relationships; process paperwork accordingly
  • Build and maintain relationships with contracted Veterinarians
  • Establish, build and maintain relationships with partner staff and animal outreach groups within the field office oversight
  • Manage administrative duties to include daily paperwork, payroll and end-of-day reconciliation
  • Support and communicate the organization’s goals, priorities, and professional standards
  • Responsible for a fleet of vehicles used in our mobile clinics
  • Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations
  • Other duties as assigned

Computer Skills and Software Used:

  • Microsoft Office
  • Time and Attendance/HRIS Software
  • Scheduling Database
  • iPad
  • Gmail/Outlook
  • Google Drive

Knowledge:

  • Knowledge of business and management principles
  • Knowledge of principles and processes for providing customer service
  • Basic Human Resources principles
  • Basic accounting principles
  • Critical thinking skills
  • Independent judgment and decision-making skills
  • Detail oriented, ensuring accurate and reliable work product
  • Strong verbal and written communication skills
  • Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
  • Able to work independently
  • Strong organizational, problem-solving and analytical skills
  • Ability to switch focus rapidly in a fast-paced environment

Education: 

  • High School Diploma or equivalent required
  • Degree in Business Administration, Management or Operations preferred

Experience:  

  • Industry relevant experience
  • Minimum two years of experience in a managerial, or combination of experiences which would lend itself to broad exposure of operational functions
  • Safe driving record
  • Must successfully pass criminal background check, credit check and motor vehicle check

Environment and Physical:

  • Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
  • Ability to drive motor vehicles in various terrain and weather conditions
  • Sit for prolonged periods of time
  • Work for prolonged periods of time at a desk utilizing a computer
  • Work for prolonged periods of time in the field, including 12-14 hours days on occasion
  • Fast-paced, fluid work environment
  • Lift up to 150 pounds assisted, up to 50 pounds unassisted
  • Stand/walk/move about for prolonged periods of time while at a clinic
  • Schedule includes weekends, with occasional overnight and holiday work
  • Some outdoor clinic work and activities may be necessary
  • Ability to travel up to 20% of time

Licenses/Certification:

  • Valid Drivers License

 

VIP Petcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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