View Our Website View All Jobs

Brand Ambassador - Cleveland, OH

VIP Petcare is a fast paced, innovative company looking for honest, professional team members who have a passion for pets and the people who love them. We provide a wide variety of preventative pet care services through our community clinics.

We are currently looking for a VIP Brand Ambassador to join our growing team! 

The VIP Brand Ambassador owns building and maintaining brand awareness, partner relations and point of sale material for assigned field office.

Essential Functions/Job Duties

  • Primary engagement role for all partner relationships.  Visit key partners at a minimum of once per month, more if able.  Ensure touchpoint is Store Manager or member of management team
  • Strategize and create plans with Field Operations Manager and partner management teams in order to drive KPIs
  • Ensure current POS material is displayed in all partner locations.  Ensure partner staff are aware of current clinic setups and all promotions
  • Inspect POS materials for wear and tear and order if needed
  • Visit local shelters/ rescue at a minimum of once per quarter to form/strengthen relationships.  Provide relevant marketing material (cat carriers, leashes, etc.)
  • Determine new client sources such as groomers, boarders, locally based companies and community facilities who may come into contact with potential clients.  Create an ongoing relationship for future client opportunities
  • Document all contacts and interactions in Apollo as a record of your work and follow up
  • Maintain a relationship through ongoing communication with Field Operations Manager and Community Relations personnel
  • Spend time at our clinics (mostly weekends) for 2-3 weeks to train and then one clinic shift per month to maintain skills
  • Live our values and reinforce brand promise with partners, clients and team members
  • Other duties as assigned

Computer skills and software

  • Microsoft Office
  • iPad
  • Gmail/Outlook
  • Google Drive

Reporting Structure

  • Reports to Field Operations Manager, Assistant Field Operations Manager and/or Senior Field Operations Manager

Education and Training

  • High School Diploma or equivalent
  • Industry relevant experience in customer service
  • Minimum two years of experience in a leadership role
  • Must be 18 years of age or older
  • Safe driving record

Skills and Aptitudes

  • Present professional appearance and positive conduct
  • Genuine ability to articulate VIP brand communications in a positive manner
  • Knowledge of principles and processes for providing customer service
  • Critical thinking skills
  • Independent judgment and decision making skills
  • Detail oriented, ensuring accurate and reliable work product
  • Strong verbal and written communication skills
  • Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
  • Able to work independently
  • Strong organizational, problem-solving and analytical skills
  • Ability to switch focus rapidly in a fast paced environment
  • Reliable transportation to office
  • Must successfully pass criminal history background check and motor vehicle record check.

Licenses and Certification

  • Valid Driver’s License required

Environment

  • Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
  • Ability to drive motor vehicles in various terrain and weather conditions
  • Sit for prolonged periods of time
  • Large percentage of work day may be spent in vehicle
  • Work for prolonged periods of time at a desk utilizing a computer
  • Work for prolonged periods of time in the field, including 12-14 hours days on occasion
  • Fast-paced, fluid work environment
  • Lift up to 150 pounds assisted
  • Stand/walk/move about for prolonged periods of time while at a clinic
  • Schedule includes weekends, with occasional overnight and holiday work
  • Some outdoor clinic work and activities may be necessary

Benefits

  • Medical, Dental, Vision
  • PTO and Holiday Pay
  • Flexible Spending Account
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Company and Gym Discounts

VIP Petcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.